Support

Tutorials & Documentation

If you are just getting started with FX Synergy please see Getting Started With FX Synergy to get up and running fast.

If you have recently upgraded to the latest version please see What's New in FX Synergy 1.5 for a completely overview.

We are currently working on creating an extensive collection of online tutorials and documentation for all our products.

First we are creating the online tutorials for FX Synergy, which are gradually being published. Until everything is finalized, please refer to the latest PDF manual and the What's New video.

If you have any questions at all, please ask our support team.

Our YouTube channel has all our videos in one place. If you want to request a specific video tutorial, please let us know by contacting our support team.

  YouTube Channel

Contact Support

Our support team is here to help you every weekday with any questions or issues, and is available to everyone, including trial users.

Support Hours

2:00pm to 10:00pm CET (Central European Time)
8:00am to 4:00pm EST (US Eastern Time)
Before contacting our support team, please note the following:

1) Please be as detailed as you can. We need to know as many details as possible to best help you. If you can, please send screenshots as they are always very helpful.

2) The average response time is a few hours. Depending on the nature of your inquiry and when you submit it, it may take us up to 24 hours to get back to you.

To contact our support team, simply send an email to the address below, or use the online form. If you need to send us any files, please send us your inquiry via email and attach the files.

Email Inquiry

Online Inquiry

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