FX Synergy is used by traders in over 100 countries around the world. Supporting everyone as fast and efficiently as possible, across so many different timezones, can be a little challenging. To better serve everyone, we have adjusted our support hours to make sure that we are available when the most traders need the assistance of our support team.
The new support hours are:
2pm – 10pm GMT
9am – 5pm EST
We are pleased to announce the release of FX Synergy 1.5.4 Build 204. This is purely an emergency update which fixes 2 critical issues introduced after the latest MT4 update:
1) Trade panel not communicating properly with FX Synergy on some machines.
2) Changes in data flow causing intermittent crashes in some cases.
This update fixes both of these issues.
If you have a trial, lifetime or monthly license, simply start (or restart) FX Synergy and you will be asked to update to the latest version. All your settings will survive the update. Don’t forget to close all MT4 terminals before updating.
Please let us know if you are still having any issues after updating.
We are pleased to announce the release of FX Synergy 1.5.4 Build 202. This is purely an emergency update which fixes 2 critical issues with some data feeds and direct connection.
Some brokers rolled out MT4 server updates this weekend, causing issues with direct connection. Some data feeds have been having intermittent issues with malformed data, causing occasional crashes. This update fixes both of these issues.
If you have a trial, lifetime or monthly license, simply start (or restart) FX Synergy and you will be asked to update to the latest version. All your settings will survive the update. Don’t forget to close all MT4 terminals before updating.
Please let us know if you are still having any issues after updating.
FX Synergy 2.0 adds support for MetaTrader 5, cTrader, Sierra Chart and NinjaTrader 8. While these platforms are all highly requested, the most requested platform by far is NinjaTrader 8.
Many have asked us about NinjaTrader 7, and the sad fact is that NinjaTrader 7 doesn’t offer the same level of integration, so unfortunately it cannot be supported.
When our developers began work on supporting NinjaTrader 8, it had been in public beta for a while, and considered a stable platform by the trading community. In fact, many traders had already dropped NinjaTrader 7 in favor of NinjaTrader 8 (still in beta), and were screaming at us for FX Synergy to support NinjaTrader 8.
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Back in February we announced our plans for FX Synergy 2.0, and the amount of feedback we have received has been nothing short of amazing. We want to extend a huge thank you to everyone who sent us their words of encouragement, suggestions and feature requests, big or small. We sincerely appreciate it.
FX Synergy 2.0 is a completely new platform, everything has been re-written from scratch, and we had originally planned to release FX Synergy 2.0 this year (hence the announcement in February), unfortunately, during the development process we came across a number of unforseen challenges that turned out to take much longer to overcome than we had ever imagined.
Many of you have been asking about MetaTrader 5, and we are pleased to announce that FX Synergy 2.0 also will be supporting MetaTrader 5, along with MetaTrader 4, cTrader, NinjaTrader and Sierra Chart. Support for additional platforms will be added in FX Synergy 2.1 and onwards.
We seriously cannot wait to show you what we have created, and to get FX Synergy 2.0 into your hands as soon as possible we are releasing a public beta next year, which will run for 3-6 months. We will be announcing the beta release date as soon as we can. Rest assured that FX Synergy 2.0 most certainly is coming to a computer near you in 2018.
Since May we have sent out emails with status updates, and based on your feedback it’s clear that not everyone has been receiving them. To rectify this, all future status updates will also be posted to our blog.